The trusted deliverer
Building trust-based relationships with clients and stakeholders, as the foundation on which our projects and services are delivered
|
Who for?
> All project deliverers and service providers who need to deliver through their clients or stakeholders
> Ideal for consultant roles and for those who are client facing
Leading from Behind
By how we engage and build trust-based relationships we can transform delivery outcomes for our clients and stakeholders. Building trust is not easy. It takes time, and requires credibility, track record, courage and authentic behaviour. When clients seem to confound us, it is tempting to accept this as beyond our control - becoming the victim. And yet this is the most exciting opportunity of all, namely to take responsibility for the relationship and to shift it.
Contents
> Understanding our clients and stakeholders
> Building stakeholder plans
> A framework for contracting conversations
> Understanding how and why stakeholders resist
> Deeper listening, the core skill for engagement
> The nature of trust and respect
> Building trust and shifting relationships
> Authentic behaviour and saying what needs to be said
> The most challenging stakeholders and difficult conversations
The programme tackles the realities of working with clients and stakeholders, where we know that the result is ultimately achieved by them, and where we take pride in our work as we leave quietly by the back door.
|
Formats
> Two highly experiential days
> Personalised to each participant
> Practice with professional actors
> High quality feedback
> Follow-up coaching available
More information
Email us to apply >
|
